Before you move into your new home, we will do a move-in inspection / walkthrough with you to identify any possible issues with the property. If you notice any problems or concerns before our walkthrough with you, please bring them to our attention immediately.
When you move into a property, it is helpful to know where important items are located. Take the time to know or locate the:
When you rented the property, your Lease contained detailed maintenance instructions. Please review them before requesting a maintenance request. The Franks Team has more tips in this online handbook.
The property owner has a duty to maintain your residence in compliance with the Uniform Housing Code. We provide easy online forms to request maintenance and repairs on your new home. Paper maintenance request forms are available on request. We want you to report maintenance items.
However, there are items that are the tenant's responsibility and we have listed them here. Please refer to your Lease for more details on the list below:
The only items safe to put down the drains of the property are human waste and toilet paper. The following items are prohibited: paper towels, grease, tampons, sanitary napkins, food, condoms, paint, toys, and litter from pet waste. While Landlord is responsible to repair the plumbing systems when they wear out or break in the course of normal use, Tenant is responsible for repairs caused by Tenant's negligence. If Tenant puts any item down the drain other than human waste and toilet paper and causes a plumbing blockage, the resulting plumbing bill shall be paid by Tenant as additional rent upon notice by Landlord.
Please be careful with your garbage disposal, if you have one. You will be charged the vendor fee for unblocking a garbage disposal if any of the following are found to have blocked the garbage disposal: Bones, banana peels, corn husks, pasta, cornmeal, stringy vegetables, "twister" seals, screws, nails, cigarette butts, flower clippings, toys, coins, grease, shellfish shells, celery, onion skins, potato peels, rice, meat fats, artichokes, bottle caps, rubber bands, string, popcorn kernels, egg shells, coffee grounds, glass, utensils, fruit pits, washcloths, or sponges. If you can't chew it, don't put it in the garbage disposal.
Please fill out our Repair Request Form for all non-emergency repair and maintenance requests.
There are few emergencies. An emergency is a life-threatening situation such as a fire, flood and/or uncontrollable water, electrical problem, gas leak, etc: