The Franks Team

 
Address: 104 Bluff Chase , Suite A, Bonaire, GA 31005    Phone: 478-808-5532
 

FAQ's

Why may I not clean the carpet myself?

We require professional carpet cleaning to preserve the life of the carpet and the floor beneath it. Home or rental machines do not handle the deep cleaning necessary.

May I install extra telephone lines?

You may install extra telephone lines if you pay the expense and disconnect them when you leave. However, you must notify The Franks Team and obtain written permission to install the lines.

May I have a satellite dish?

Yes, if allowed by the landlord and any Homeowner Association in place. If you live in a subdivision that has a HOA, you must install the dish in accordance with the HOA's Declarations and Covenants, no exceptions. This may require that you get permission from the HOA as well. The dish may not be installed on the roof or any other part of the structure. You must submit a request to The Franks Team prior to installing the dish. Please call us for specific details regarding a satellite dish at your property.

Are pets allowed?

Usually yes. Most property owners have restrictions based on number of animals, breed and size and their individual policies vary by property. Pets are not allowed at every property managed by The Franks Team so make sure to check with the us before bringing home a new family member.

What happens if my pet dies or runs away, may I have my increased security deposit back?

No, all security deposits remain in effect until all tenants vacate the property. Until a property is completely vacant, there is no way to check the entire property thoroughly.

When is my rent due and where can I pay my rent?

Refer to your lease to determine exactly when your rent is due and when late fees will be charged. Rent can be paid by mail to The Franks Team Property Management, 104 Bluff Chase Court, Bonaire GA. 31005 as stated in your lease agreement or in person at our office. Our office is open Monday through Friday from 9:00 AM to 5:00 PM. Please make sure your home address is written on your funds. Acceptable forms of rent payment are local personal checks, cashiers checks or money orders.

How do you handle maintenance and repairs?

Maintenance and repair requests can be made in writing or verbally. You may submit your request by calling us at (478) 808-5532, or online through our website by submitting a repair request. Be sure to include a valid e-mail address or phone number and the best contact information. In a non-emergency situation, please allow 3-4 business days for repairs to be made. If you have not heard from us or a vendor after this amount of time, please contact our office. If the home is covered by a home warranty, our office has no control over when a vendor might contact you. For emergency situations, please call us with repair requests.

What am I responsible for maintaining?

Residents are responsible for the monthly changing of their air conditioner/heating filters, replacing smoke detector batteries when needed (twice a year or more frequently), replacing light bulbs, replacement of sink washers, keeping appliances provided clean and yard maintenance and watering unless this is provided by the owner. If you are not sure of your responsibilities as a resident, please refer to your individual lease, or call our office.

Can I paint or change something?

BEFORE YOU BEGIN any changes or modifications to the property (inside or outside your home) you must submit in writing a detailed request. Failure to submit a request is a violation of the lease agreement and could result in deductions from your security deposit.

Can I move before the end of my lease?

Your residential lease agreement outlines your obligations under the lease. You will be financially responsible for the rent until a replacement tenant is found. Please consult with us as soon as possible to discuss your situation in detail before breaking your lease. We might be able to find a solution to help you with an early move-out.

My roommate wants to move, but I want to stay. What do I do now?

Contact us, we will need documentation from you to show that you can support the property by yourself. If you are approved to remain in the property without the financial support of the departing roommate, The Franks Team will draft an amendment that releases the departing roommate. The Franks Team will not partially refund part of the security deposit to your roommate since it is a condition of your Lease. You and your roommate will have to settle any funds owed to each other, including any or all of the security deposit.

How do I add or remove a roommate?

The prospective roommate will have to submit an application and The Franks Team must approve the person PRIOR to them moving into the property. Have the roommate complete an application via the The Franks Team website including payment of an application fee. If The Franks Team denies the applicant, they cannot move into the property. If approved, you and the approved applicant must sign an Roommate Change/Add form.

Why do the owners want to see the property?

The owners may want to assess the maintenance of the property, the condition, and their investment. It is also their right to see the property, but they respect that it is your residence. When owners request a site visit, The Franks Team will contact you to set a date and time.